If you are experiencing issues with any of our products or need to return an item, please fill out the form below to initiate your return process. For any technical issues, please reach out to SmartAVI Support HERE for better assistance. Returns are only accepted within 30 days of receiving the item. The general warranty covers a period of 1 year, during which non-accident related repairs can be accepted. Please note that repairs may be subject to fees if the warranty does not cover them. We strive to handle your request swiftly and efficiently. To facilitate a smooth and prompt processing of your RMA, please ensure that all information provided is accurate and complete.